FundSewa (“We”, “Our”, “Us”) provides this Privacy Policy (“Policy”) to explain how We collect, use, and share your information when you access or use Our website, application and other online services (collectively, referred as “Services”). At FundSewa, privacy of individuals is of primary importance and We are dedicated to protecting your privacy and ensuring the security of your personal information. We apply this Policy to all data We gather – whether offline or through any of Our Services, in email, text or other electronic communications sent through any of Our Services. This Policy also covers Our practices for collecting, using, maintaining, protecting and disclosing information. By accessing and using Our platform, you acknowledge that you have read, understood and agreed that We may collect, use and disclose information about you as outlined in this Policy.
This Policy serves as an electronic contract that complies with Nepal's data protection laws, including the Individual Privacy Act, 2018 (“Privacy Act”) and the Individual Privacy Regulations 2020 (“Privacy Regulations”). The terms defined in the Privacy Act have the same meaning in this Policy. We enforce this Policy in the same manner as any other written contract between you and the Company.
You should read this Policy together with Our platform’s terms of use (“Terms of Use”). Your use of Our platform and Our handling of your personal data will be governed by this Policy, along with all applicable policies, notices, guidelines, additional terms and disclaimers that We publish and share with you from time to time.
1. GENERAL
1.1 By using Our platform or website and voluntarily providing us with your data (personal and/or non-personal), either directly or through third parties, you agree to Our use/handling of your personal data as outlined in this Policy.
1.2 Permission to grant access or continued use of Our websites/platform confirms your consent and acceptance.
2. DETAILED DESCRIPTION OF PERSONAL INFORMATION AND DATA
2.1 Personal Information: We collect personal information when you register for an “Account” and use Services on Our platform. This may include your name, profile images, email address, phone number, government-issued identity verification documents, and financial details; personal details submitted during account or Campaign creation, promotional entry, newsletter subscription from pre-launch Campaign pages, or when connecting third-party profiles to your registered account. We also collect details you provide about fundraisers, including the recipient, financial objectives and any additional information you choose to share – such as the circumstances motivating the fundraising request.
2.2 Personal data shared by third parties: We may obtain your personal information from third parties in accordance with their privacy policies. This third-party data may include username, profile picture, email address, publicly available information, or any data the third party is authorized to share with us. By creating an Account via a third-party service provider, you expressly consent to Our collection and use of such information according to this Policy.
2.3 Payment Information: Payments are processed through Nepali payment service providers, including eSewa and Khalti, as well as through banks and financial institutions regulated by the Government of Nepal and Nepal Rastra Bank. All payment information is handled securely and is not stored on FundSewa servers. We may collect and store payment details, credit card information, debit card, bank account number and other financial information provided to our third-party payment gateway when you make any financial transaction, contributions or inquire about contribution status. You acknowledge that the payment gateway may be provided by third-party service provider, in which case their terms of use and privacy policies will apply to those transactions.
2.4 Internet, Network or Device Data: We may collect information regarding your interactions with Our platform, such as your IP address, browser type, pages visited in Our website. This data helps us enhance Our services and user experience. We may gather information from third parties, such as platform providers, about how Our website or Services are used on external platforms or devices. This includes location data (via devices or IP addresses, where permitted by law), activity details (such as content viewed, posted, or usage preferences), and technical data (such as device type, browser, or IP address) collected during interactions with Our websites, applications, or emails.
2.5 Communications: By providing your contact details over the platform or any other mode, you consent to receive communication from us over email, messages, phone calls and/or any other communication channels you provide or accept.
2.6 Submission of forms: Any personal data you submit through online forms in different sections of the platform is used solely for the intended purpose specific to that section. Depending on the form and activity, such data may be shared with Our associated companies, authorized third-party service providers. By choosing such additional services/activities and submitting the forms, you consent and hereby authorize the sharing of respective personal data with third parties.
3. USE OF INFORMATION
a. In accordance with applicable laws and any available choices or controls, We, or third parties authorized by us, may use the personal data obtained via the app or website, the information collected from you or your associated devices, including the categories mentioned above. We utilize the collected information for the following purposes: To facilitate secure transactions and manage donations;
b. To communicate with you regarding your account, fundraising activities, and donations;
c. To comply with legal and regulatory obligations under the jurisdiction of the Government of Nepal;
d. To improve, personalize, and optimize the functionality of Our platform;
e. To provide, improve, and promote our Services;
f. To communicate about your account or contributions and request feedback;
g. To send you targeted promotions for Our products and third-party offerings;
h. To customize your content and experiences;
i. To operate, understand, optimize, develop, and improve Our Services through market research and analytics;
j. To identify and fix bugs and errors;
k. To audit interactions, including measuring advertising placement, frequency, effectiveness, and compliance;
l. To maintain security, prevent fraud, and ensure legal compliance; and m. To create aggregated and/or anonymized data that doesn't identify you personally, which We may use for any purpose and share with third parties, including advertisers.
4. DISCLOSURE OF INFORMATION TO THIRD-PARTIES
a. We do not sell, trade, or rent your personal information to third parties. However, certain categories of information mentioned above may be shared for various business and commercial purposes, including but not limited to: We share your information with the Campaign Creator when you contribute to a Campaign. The Campaign Creator uses this information to deliver perks, offer customer support, perform market research. Once shared, the Campaign Creator controls your information and follows their own privacy policies.
b. Payment Processors: We might share information to different Digital Wallets including eSewa, Khalti, different payment service provides, payment service operators and Nepali banks to process transactions securely. We share the information you provide with relevant third parties to meet financial compliance needs, such as processing disbursements or issuing tax forms. To fulfil business disclosure obligations, We may also share your contact details in case a dispute arises.
c. Regulatory Authorities: To comply with legal obligations and government regulations.We may transfer, disclose, or retain your information for courts, law enforcement, government or public authorities, tax authorities, or authorized third parties when required or permitted by law and is necessary to: (i) comply with legal obligations, (ii) respond to valid legal requests, such as court orders, (iii) address claims made against Us, (iv) assist with criminal investigations or suspected illegal activities that could cause harm or legal liability to you, Us, Our users, or the public, (v) enforce Our Terms of Service or policies, or (vi) safeguard the rights, property, or personal safety of FundSewa, its affiliates, employees, users, or the public. We process information to serve Our legitimate interests or those of others including site security, operating and enhancing Our business and platforms, addressing your inquiries, engaging in marketing efforts, processing payments, complying with legal obligations, preventing fraud, conducting analyses, enforcing Our Terms, managing business changes (such as sales or mergers), identifying users of Our Services, and generating anonymous data.
d. Service Providers: We might share information to third-party service providers who assist in operating Our platform. We collect details of transactions made through the Services, including the recipient, payment date, and any rewards or benefits received.
5. DATA SECURITY
5.1 We implement safeguards as required by law to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption technologies and secure payment gateways. We may share your personal information with third parties in various locations worldwide for the purposes outlined in this Policy. Regardless of where your information is transferred, stored, or processed, We implement measures to protect its privacy and ensure its security.
5.2 We implement legally required safeguards to secure your data against unauthorized access, loss, theft, reproduction, misuse, alteration, disclosure, or destruction. While we follow reasonable security practices, we cannot guarantee complete security for data you send to us, as data transmission over networks like mobile, Wi-Fi, or the internet has inherent risks. You agree to use our platform at your own risk.
5.3 As a registered user, you must keep your authentication details (e.g., OTPs or passwords) confidential to protect your account.
5.4 We will not be liable for any loss, damage, or misuse of data you provide or data gathered from your use of Our app to the fullest extent permitted by law.
6. YOUR RIGHTS
You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact us at FundSewa Care. (Email: mail@fundsewacare.org)
a. Right to Know: You can request details about the types of personal information We have collected, the sources of that information, the purposes for collecting, sharing, or selling it, the categories of personal information sold or disclosed, and the third parties involved.
b. Right to Access: You can request a copy of the personal information We have collected about you.
c. Right to Deletion: You can request deletion of personal information We have collected from you.
d. Right to Correction: You can request updates or corrections to inaccurate personal information We have collected about you.
e. Non-discrimination: You have the right to exercise the above options without any discrimination.
8. CHILDREN’S PRIVACY
Individuals under eighteen (18) years of age are prohibited from independently accessing Our Platform and Services. Registration and usage of Our Website, Application, Platform or Services by person under eighteen (18) years of age shall constitute to have occurred with parental consent and be presumed that parental consent has been duly obtained.
9. COOKIES AND TRACKING TECHNOLOGIES
The Cookie & Other Tracking Technologies (“Cookie Policy”) outlines how We use cookies and other tracking technologies. This includes actions taken by Us, as well as by our trusted vendors and partners. We utilize cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may manage your cookie preferences through your browser settings. When you visit a website, your internet browser may save small text files called cookies. These files store information about how you use Our Services and allow that data to be retrieved from your device. When Our website sends a cookie to your device, our web server recognizes the device (but not the specific individual using it). By linking the cookie information with your account details (such as when you log in to our Services), We use it to understand how you interact with Our Services, ensure the proper functioning of the Site, enhance your user experience, and provide personalized features and content.
10. CHANGES TO THIS PRIVACY POLICY
FundSewa reserves the right to update this Policy periodically to reflect changes in Our practices or legal requirements. By continuing to use the Services following any changes or updates, you confirm that you have read and understood the changed or updated terms of the Policy Your use of Platform shall be subject to the updated Policy.
11. COMPLIANCE WITH GOVERNMENT AND FINANCIAL REGULATIONS
FundSewa operates in full compliance with the laws and regulations set forth by the Government of Nepal. Where applicable, We adhere to the directives and financial regulations issued by the Nepal Rastra Bank, ensuring all financial transactions meet national standards. By using the Platform, you agree to the exclusive jurisdiction and venue of Nepal courts for any disputes related to our platform’s use, to the extent permitted by applicable laws. Platform use is prohibited in jurisdictions that do not uphold all provisions of these terms, including this clause.
12. CONTACT INFORMATION
If you have any questions regarding this Privacy Policy, the website practices, or your interactions with the website, contact at:
FundSewa Care
mail@fundsewacare.org
Head Office: Baluwatar, Kathmandu
Office: Tushal Marg, Boudha, Kathmandu
01-446018, 01-4461636
By continuing to use FundSewa, you acknowledge and consent to the terms outlined in this Privacy Policy.